What’s wrong with my computer?

A power fault: the charger, the socket, the battery or the power button.

Try first

1. Try a different wall socket and check the charger light.
2. Laptop: unplug it, hold the power button for 30 seconds, plug back in and try again.

If you’d like us to sort it

Express call-out £45 to find the fault. Any part is quoted before we order it.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

A failed update, a damaged Windows start-up or a failing drive. Signs: a black screen, stuck on the logo, a blue screen, or “Automatic Repair”.

Try first

1. Unplug everything except power: USB sticks, printers and drives.
2. Turn it off and on once more.

Stop: Don’t choose “Reset this PC”. It can wipe your files.

If you’d like us to sort it

Full Service call-out £70. We check your files are safe first.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

A full or worn-out drive, too little memory, too much starting up, or unwanted software.

Try first

1. Restart it properly: Start, Power, Restart.
2. Check how full the drive is in Settings, System, Storage.

If you’d like us to sort it

Remote Full Session £55 if it still starts and gets online. Full Service call-out £70 if it may need a new drive or more memory.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: laptop running slow? 5 quick fixes
• How remote support works

Overheating, a failing drive, faulty memory or a bad update.

Try first

1. Restart and let Windows Update finish.
2. Write down any error message, and what you were doing when it happened.

If you’d like us to sort it

Full Service call-out £70.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

Usually your broadband provider or the router, not the computer.

Try first

1. Turn the router off for 30 seconds, then on, and wait five minutes.
2. Check your provider’s status page or app on your phone. If they show a fault, it’s theirs to fix.

If you’d like us to sort it

If the provider says the line is fine: Express call-out £45.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: worst and best broadband providers

The router is too far away, in the wrong place, or not up to the size of the house.

Try first

1. Test right next to the router. If it’s fine there, the problem is coverage.
2. Restart the router.

If you’d like us to sort it

A Wi-Fi check is a Full Service call-out £70, or £45 if it turns out to be quick. Mesh Wi-Fi is quoted to suit.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: patchy Wi-Fi and how to fix it
• Wi-Fi and networking installs

A wrong saved password, or a setting on that device.

Try first

1. Turn its Wi-Fi off and on, then restart the device.
2. “Forget” the network and type the Wi-Fi password in again.

If you’d like us to sort it

Express call-out £45. We can’t do this one remotely, because we need the device online to connect to it.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

A full mailbox, a changed password, or a problem at Microsoft or Google.

Try first

1. Sign in to your email in a web browser. If it works there, the fault is in the app.
2. Check whether there’s an outage before changing anything.

If you’d like us to sort it

Remote Express £35.

• Guide: Outlook or Microsoft 365 not working?
• How remote support works

A forgotten or changed password, or a security lock after too many tries.

Try first

1. Use “Forgot password” on the official site, typing the web address yourself.
2. Check your phone and your backup email address for the reset code.

Stop: Never pay a website or a caller who offers to unlock an account.

If you’d like us to sort it

Remote Express £35, or Express call-out £45. We help you recover the account properly. We can’t bypass a password.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• How remote support works

The printer has dropped off the Wi-Fi, or a job is stuck in the queue.

Try first

1. Turn the printer and the computer off and on.
2. Check the printer is on the same Wi-Fi as the computer.

If you’d like us to sort it

Remote Express £35 for drivers and set-up. Express call-out £45 if the printer itself needs hands on it.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• How remote support works

A failed update or a damaged install.

Try first

1. Restart the computer.
2. If Windows is updating, plug it in and leave it for an hour before judging.

Stop: Don’t hold the power button during an update unless it has been stuck for hours.

If you’d like us to sort it

Remote Express £35, or a Remote Full Session £55 if several things need sorting.

• How remote support works

The wrong device is selected, it’s muted, or a privacy setting is blocking it.

Try first

1. Check the volume and the mute button, and that the right speaker is selected.
2. In the video-call app’s settings, pick the camera and microphone by name.

If you’d like us to sort it

Remote Express £35.

• How remote support works

A fake warning from a website. It is not from Microsoft, and your computer is usually fine.

Do this now

1. Don’t call the number or click anything in it.
2. Close the browser. If it won’t close, hold the power button to turn the computer off, then start it again.

Stop: Never call the number or let them connect to your computer.

If you’d like us to sort it

If it keeps coming back: Remote Full Session £55, or Full Service call-out £70.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: 7 cyber security checks
• How remote support works

A remote-access scam. Assume they saw everything on the screen.

Do this now

1. Turn off the Wi-Fi or pull out the network cable.
2. Phone your bank on 159 from another phone.

Stop: Don’t log in to your bank on that computer until it has been checked.

If you’d like us to sort it

Full Service call-out £70. We remove what they left behind and secure your accounts. Please call us.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• What to do in the first hour

Phishing. The danger is what you typed, not the click itself.

Do this now

1. Change that password now, from a different device if you can.
2. Card or bank details entered? Phone your bank on 159.

If you’d like us to sort it

Remote Full Session £55, or Full Service call-out £70.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: shopping scams and how to spot them
• How remote support works

Possibly a scam. Don’t guess.

Do this now

1. Send us a screenshot before you click, pay or reply. We’ll tell you whether it looks genuine.

Stop: Never send us passwords, card numbers or security codes.

If you’d like us to sort it

Free. Send it by email, Facebook message or the contact form. We reply during opening hours.

Unwanted software: adverts, a changed homepage, or programs you didn’t install.

Do this now

1. Run a full scan in Windows Security.
2. Don’t install a “free cleaner”. Many of them are the problem.

If you’d like us to sort it

Remote Full Session £55, or Full Service call-out £70. Virus clean-ups include a 30-day re-clean if the same infection returns.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• How remote support works

Someone has your password, often from a fake login page or a password used on more than one site.

Do this now

1. Change the password from a device you trust, and sign out of all other devices.
2. Turn on two-step verification.

If you’d like us to sort it

Remote Full Session £55. We also check for forwarding rules the attacker may have added.

• Guide: 7 cyber security checks
• How remote support works

A damaged screen. The laptop itself often still works.

Try first

1. If you can, plug it into a TV or monitor with an HDMI cable to keep working.
2. Note the make and model from the label underneath.

If you’d like us to sort it

Express call-out £45 to check it. The screen and fitting are quoted before we order. We take it away, fit it and bring it back.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

• Laptop repair in Newport

A worn-out battery.

Try first

1. Note roughly how long it lasts from a full charge.

Stop: If the case is bulging or the trackpad is lifting, the battery is swollen. Stop using it and don’t charge it.

If you’d like us to sort it

Express call-out £45. We check a battery is still available for your model, then quote for it.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

• Guide: upgrade or replace?

The charger, the charging port or the battery.

Try first

1. Try a different wall socket.
2. Check the charger’s light, and the cable for damage.

Stop: Don’t use a charger with a split or frayed cable.

If you’d like us to sort it

Express call-out £45 to find which part has failed. Parts are quoted first.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

Liquid inside. Minutes matter.

Try first

1. Turn it off now and unplug it.
2. Laptop: open it and stand it upside down like a tent. Then call us.

Stop: Don’t turn it on to test it. Don’t use a hairdryer or rice.

If you’d like us to sort it

Call us straight away. Express call-out £45 to assess it. We’ll be honest about whether it’s worth repairing.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

Dust inside, or dried-out thermal paste.

Try first

1. Use it on a hard, flat surface, not a bed or sofa.
2. Check nothing is blocking the vents.

If you’d like us to sort it

Full Service call-out £70 for an internal clean and fresh thermal paste.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

A failing hard drive. Your files are at risk.

Try first

1. Copy your most important files to a USB stick or the cloud now, if it will let you.

Stop: Then stop using it. Every hour risks more of your files.

If you’d like us to sort it

Full Service call-out £70. We recover what we can and quote for a new SSD.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: how to back up your files

A worn or damaged keyboard, or a setting that has switched the trackpad off.

Try first

1. Restart it.
2. Plug in a USB keyboard or mouse to keep working.

If you’d like us to sort it

Express call-out £45. A replacement keyboard is quoted first.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

MacBooks: we help with software only, so we’ll tell you straight away if yours needs a hardware repair we don’t do.

Accidental deletion, or a failing drive or USB stick.

Try first

1. Check the Recycle Bin, and the bin in OneDrive or iCloud on the web.
2. Try the drive in a different USB port.

Stop: Stop saving anything to that drive. New files can overwrite the lost ones.

If you’d like us to sort it

Full Service call-out £70 for data recovery. We’ll tell you honestly what the chances are before we start.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

A new computer isn’t ready out of the box: updates, accounts, your files and backups all need doing.

Worth doing first

1. Keep the old computer switched off but untouched until your files have been moved.

If you’d like us to sort it

Full Service call-out £70: updates, accounts, files moved across, and backups and security set up.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

If it’s slow but in good condition and can run Windows 11, an upgrade is often the best money you can spend.

Worth doing first

1. Run Microsoft’s free PC Health Check app to see if it can run Windows 11.

If you’d like us to sort it

Express call-out £45 for an honest assessment. The upgrade itself is usually Full Service, £70, plus parts.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: upgrade or replace?

Free updates ended in October 2025. Microsoft’s extended updates for home users run to October 2027 if you sign up.

Worth doing first

1. Run PC Health Check. If it passes, the computer can move to Windows 11.

If you’d like us to sort it

Express call-out £45 to check and advise. The upgrade to Windows 11 is usually Full Service, £70.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: can it run Windows 11?

It depends on what you use it for. Check the spec, not just the price: 4GB of memory or a small eMMC drive will disappoint.

Worth doing first

1. Seen a deal? Send it to us before you buy and we’ll look it over.

If you’d like us to sort it

Call us for a recommendation. We supply new laptops and PCs from all the main brands, with the price agreed up front.

A properly built 1080p gaming PC was about £1,350 in our September 2026 example. Prices move week to week.

Worth doing first

1. Decide your budget and which games you want to play.

If you’d like us to sort it

Call or message us for a quote. Build, set-up and testing is £80 on top of parts, with a 12-month guarantee on builds we supply.

• Guide: what a gaming PC really costs

Most backups we check aren’t working as their owner thinks.

Worth doing first

1. Try opening one backed-up file from the cloud or the drive.

If you’d like us to sort it

A check of an existing backup: Remote Express £35 or Express call-out £45. Setting backups up: Remote Full Session £55 or Full Service call-out £70.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

• Guide: how to back up your photos and files
• How remote support works

Software help only: email on your phone, moving to a new phone, or setting up a tablet. We don’t repair phone or tablet hardware, such as screens or batteries.

Worth doing first

1. Have your Apple or Google account password to hand.

If you’d like us to sort it

Express call-out £45, or Full Service call-out £70 for a full move to a new phone.

Call-out prices are £55 (Express) and £80 (Full Service) for locations requiring extra travel.

An Icon Computing gift card can be spent on any of our services.

If you’d like us to sort it

Gift cards are £35, £45, £70 or £100. They’re sent by email and never expire.

One local person who knows your set-up, with no long contract.

If you’d like us to sort it

Business support plans from £110 a month, or pay as you go.

Tell us what’s happening in your own words.

If you’d like us to sort it

Call or send us a message. We’ll tell you which service fits, and the price, before any work starts.